Delivery | Jewellery | Mounts
The company does everything in its power to respect the delivery schedule indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event that you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or redelivery will take place.
At the time of placing the order, the user shall state the full name of the recipient as stated in his/her recipient(s) government-approved photo identification. At the point of delivery, the recipient shall collect the product, furnishing any one of the following government-approved photo identification cards:
- Aadhar Card
- Driver’s License
- Permanent Account Number (PAN) card
- Voter identification card
- Passport
Delivery shall be made by the company/courier agent only after the photo and name of the recipient are verified and confirmed by them. To ensure safe and secure delivery of the package, the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his/her government-approved photo identification.
In case the user wants any other person to receive the delivery on his/her behalf, he/she needs to specify details of the same at the point of ordering. All items shall be delivered directly to the other person, and under no circumstances whatsoever can the user change the recipient details after the order is processed.
In the event the user wishes to change the shipping address, he/she is to log in to his/her account on the website and click on the “Change Shipping Address” button next to the shipping address and change the address. This “Change Shipping Address” icon will be active only till the order status changes to “Shipped.” If the order status changes to “Shipped,” the “Change Shipping Address” link becomes inactive.
All shipping charges and other local charges shall be borne by the company. The recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries where they find that the box is empty, the contents are damaged, or the contents are not in accordance with the order placed.
The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the company. The company is not liable to the customer/recipient for any refund or replacement, or any circumstance, for any subsequent complaints with respect to such deliveries.
If the recipient is not available at the time of delivery, the company/courier agent shall try and deliver the item three times before returning the same to the company. All costs for reshipment handling in the case of non-delivery to the user shall be chargeable to the user.
CERTIFICATE
Diamonds
The certificate will be issued by an independent third-party certifying authority. Details of the certificate will be mentioned at the time of purchase.
Jewellery / Mounts
The diamonds in the jewellery/mounts will not be individually certified unless expressly mentioned at the point of placing the order. The entire jewellery will be certified either by an independent third-party certifying authority or by www.3csandco.com, depending on the value of the jewellery.