TrueEarth Jewels Pvt. Ltd. (3C’s & Co.)
Shop No. G-27, Roongta Estella, University Road, Udhana – Magdalla Rd, nr. Anuvrat Dwar, Surat, Gujarat 395007
+91 91732 50200 | support@3csandco.com | www.3csandco.com
Watch / Accessories
WARRANTY FOR ACCESSORIES:
This product is covered by a Limited Warranty issued by TrueEarth Jewels Pvt. Ltd. (3C’s & Co.).
Warranty Coverage for Pens:
3 (three) months Warranty on Refill Only – Free replacement of pen refill for manufacturing defects within 3 months from date of purchase.
It is hereby clarified that nib of the pens is not covered under warranty and is specifically excluded from the same.
Key Exclusions:
Damage due to misuse, dropping, improper ink usage, leakage, corrosion, or negligence.
Cosmetic wear and tear.
Unauthorized modification or repair.
No buy-back, return, or exchange.
Warranty Coverage for Belts:
1 Month Limited Warranty against manufacturing defects only, from the date of purchase.
Key Exclusions:
Normal wear and tear, scratches, creasing, discoloration, or material aging.
Damage due to misuse, improper storage, or alteration.
No buy-back, return, or exchange.
Warranty for Other Accessories:
All other accessories apart from the ones mentioned above shall be considered to be other accessories, which shall include but not limit to kurta buttons, cufflinks, brooches, etc. The Company does not extend any warranty towards such other accessories. Further, the Company shall not be liable to accept buy-back, return or exchange for such other accessories.
Laboratory Grown Diamond Setting Policy:
The Company may at its sole discretion replace lost diamonds on the accessories; however, it is not an obligation on the Company to do so. The Company may choose not to replace the same for any reason whatsoever, with or without cause.
Conditions to Claim Warranty for Accessories:
Valid only for products purchased through authorized sales channels.
Original purchase invoice is mandatory for any warranty claim.
Watch must not be opened, altered, or serviced by unauthorized persons.
Watch Warranty Policies:
1. Limited Warranty Coverage
Subject to the terms, conditions, limitations, and exclusions stated herein, the Company provides the following limited warranties:
- One (1) Year Limited Warranty on Movement:
The Company warrants that the internal watch movement shall be free from manufacturing defects in workmanship for a period of one (1) year from the date of purchase.
In the event of a covered defect within the warranty period, the Company shall, at its sole discretion:
Repair the defective movement; or
Replace the movement; or
This warranty strictly applies only to defects arising from manufacturing faults and does not extend to damage caused by external factors. - Free Battery Replacement – Six (6) Months:
For quartz watches, the Company provides one-time battery replacement, at its discretion, free of charge for a period of six (6) months from the date of purchase, provided that:
The battery failure is not due to leakage caused by misuse, exposure to water or external damage.
The watch has not been opened or tampered with by unauthorized personnel.
After six (6) months, battery replacement shall be chargeable.
2. Conditions for Valid Warranty
This Warranty shall be valid only if:
The watch was purchased from an authorized dealer, distributor, or official sales channel of the Company.
The original purchase invoice is presented.
The warranty card (if issued) is duly completed, stamped, or electronically registered.
The watch has been used strictly in accordance with operating instructions and normal usage conditions.
3. General Exclusions
This Warranty does not cover:
- Normal wear and tear, including but not limited to:
Scratches on case, glass, bezel, or bracelet
Fading, discoloration, or plating wear
Strap deterioration (leather, silicone, fabric, rubber, etc.) - Damage resulting from:
Accidents, drops, impact, or mishandling
Negligence or improper storage
Exposure to chemicals, perfumes, solvents, or corrosive substances
Water damage beyond the rated water resistance
Use contrary to user instructions - Damage caused by:
Unauthorized repair, service, or modification
Opening of the case by unauthorized personnel
Use of non-original parts - Damage to:
Crystal or glass
Crown, stem, pushers, or external components unless caused by a manufacturing defect in movement - Cosmetic defects arising after purchase.
- Water condensation due to improper crown handling.
- Loss, theft, fire, natural disasters, or force majeure events.
- Any indirect, incidental, special, or consequential damages.
4. Specific Exclusions
- 4.1 No Buy-Back / No Exchange Policy, accordingly:
No watch sold shall be eligible for buy-back, return, or exchange.
This applies irrespective of usage status.
5. Laboratory Grown Diamond Setting Policy:
- If a diamond falls out due to setting issues, it shall be addressed strictly at the sole and absolute discretion of the Company, subject to inspection.
- f a diamond is lost, the Company shall not be liable to replace or compensate for such lost diamond; however, the Company may at its sole discretion replace the lost diamond.
- Replacement of lost diamonds, if requested by the customer, shall be chargeable at applicable rates.
- The Company reserves the sole right to determine whether the issue arose from manufacturing defect or external impact/misuse.
6. Water-Resistance Technical Disclaimer
- If a watch is marked as water-resistant, such rating refers only to laboratory-tested conditions under controlled static pressure and does not constitute a guarantee of permanent or continuous water protection.
- Water resistance is not a permanent condition and may diminish over time due to normal wear and tear. It may be affected by impact, improper handling of the crown or pushers, battery replacement, gasket deterioration, or unauthorized opening of the case. It does not imply suitability for hot water exposure, steam, saunas, high-pressure water, diving, or sudden temperature changes.
- Unless expressly specified otherwise in writing by the Company, water-resistant watches are not designed for professional diving or prolonged submersion.
- Damage resulting from water ingress shall not be covered under warranty unless the Company determines otherwise.
- Customers are advised to ensure that the crown is fully secured at all times and to have water-resistance seals periodically inspected by a service center.
7. Disclaimer of Other Warranties
- Except as expressly stated herein:
The Company makes no other express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, durability, or non-infringement.
No dealer, retailer, agent, or distributor is authorized to modify or extend this Warranty in any manner.
Any representations not expressly contained in this document shall not bind the Company.
8. Limitation of Liability
- To the maximum extent permitted by applicable law:
The Company’s liability under this Warranty shall be strictly limited to repair or replacement of the defective movement.
The Company shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including loss of use, loss of time, loss of profits, or reputational loss.
In any event, the Company’s total liability shall not exceed the original purchase price of the watch.
9. Warranty Claim Procedure
- To claim warranty service the customer must submit the watch along with:
Original purchase invoice
Warranty card (if applicable) - The Company reserves the right to:
Inspect and verify the defect
Determine whether the claim falls within warranty coverage
Charge service fees if the issue is found to be outside warranty scope - Shipping costs may be borne by the customer unless otherwise determined by the Company.