The company has a lifetime exchange and buyback policy for the products sold only in India, subject to review by our Quality Assurance Department of the company for the product free from any sort of damage, wear, alteration, resizing, etc. The decision by the Quality Assurance Department of the company shall be final and binding for any sort of lifetime exchange/buyback scheme.
For any sort of lifetime exchange or buyback, we shall require the following:
- Original Product.
- Original/Copy of Invoice. Product Certificate (if any).
- Valid government ID proof of the person making the buyback/exchange request.
In case of shipment of product to us under the Life-Time Exchange or Buy Back Scheme, the product should be packed and sealed in a secured manner to avoid any damage in transit, either bubble-wrapped or in a small box or a padded envelope.
In case of reshipping the products under the theme exchange or buy-back scheme, the products need to be shipped with our shipping partners only.
Terms and Conditions – Lifetime Exchange Scheme:
The company offers a 100% exchange policy to the end customers. Under this scheme, the good(s) can be exchanged by every customer for another good(s) with a value equivalent to 100% of the selling price of the sold good(s).
On accepting the goods for exchange, the company shall provide the exchanged goods of the same value as the good being exchanged. No money will be refunded.
The good(s) being exchanged should be accompanied with the original certificate and original invoice provided by the retailer or the company. The company does not cover any consequential loss or damage of jewellery or precious stones in studded jewellery.
Life-Time Exchange shall not be applicable to orders pertaining to products sold outside India.
The exchange shall be subject to the quality check that shall be carried out for the goods being exchanged by the company.
An annual logistical fee of Rs 1500/- shall be deducted while determining the exchange value.
Terms and Conditions – Lifetime Buy-Back Scheme:
The company shall provide a buyback scheme to every customer. Under this scheme, the goods can be returned by the customers to the retailer or the company for a refund payment totaling the following:
100% of the prevailing market price of gold or any other metal used PLUS
80% of the prevailing market price of the specific quality of the lab-grown diamonds studded in the jewellery
In case of any discounts given during the original purchase, an equivalent amount shall be deducted from the market value of the lab-grown diamonds.
The refund amount shall exclude all applied taxes at the time of purchase.
The buyback scheme and reimbursement of payment shall be subject to the quality check carried out of the goods by the company.
The good(s) should be accompanied with the original certificate and the original invoice provided by the retailer.
Buy Back shall not be applicable to orders pertaining to products sold outside India.
An annual logistical fee of Rs 1500/- shall be deducted while determining the buyback value.
All payments for the buyback value paid by the company will be made through RTGS or NEFT only. Payments shall be made only to the person/entity mentioned in the invoice issued by the retailer and carrying a valid government-issued photo ID and valid certificate of the good.
Refunds and payments under the buyback scheme shall be done within 21 business days after receiving the product at our registered office.
To request the return of the product under the Life-Time Exchange or Buyback Policy, you should do the following:
- Email our customer care requesting a lifetime exchange or buyback at support@3csandco.com
- Call +91 91732 50200 to confirm once the package is ready with all the above requisites in order to arrange for the shipment of the same.
Terms and Conditions – Lifetime Exchange Scheme:
The company offers a 100% exchange policy to the end customers. Under this scheme, the good(s) can be exchanged by every customer for another good(s) with a value equivalent to 100% of the selling price of the sold good(s).
On accepting the goods for exchange, the company shall provide the exchanged goods of the same value as the good being exchanged. No money will be refunded.
The good(s) being exchanged should be accompanied with the original certificate and original invoice provided by the retailer or the company. The company does not cover any consequential loss or damage of jewellery or precious stones in studded jewellery.
Life-Time Exchange shall not be applicable to orders pertaining to products sold outside India.
The exchange shall be subject to the quality check that shall be carried out for the goods being exchanged by the company.
An annual logistical fee of Rs 1500/- shall be deducted while determining the exchange value.
Terms and Conditions – Lifetime Buy-Back Scheme:
The company shall provide a buyback scheme to every customer. Under this scheme, the goods can be returned by the customers to the retailer or the company for a refund payment totaling the following:
100% of the prevailing market price of gold or any other metal used PLUS
80% of the prevailing market price of the specific quality of the lab-grown diamonds studded in the jewellery
In case of any discounts given during the original purchase, an equivalent amount shall be deducted from the market value of the lab-grown diamonds.
The refund amount shall exclude all applied taxes at the time of purchase.
The buyback scheme and reimbursement of payment shall be subject to the quality check carried out of the goods by the company.
The good(s) should be accompanied with the original certificate and the original invoice provided by the retailer.
Buy Back shall not be applicable to orders pertaining to products sold outside India.
An annual logistical fee of Rs 1500/- shall be deducted while determining the buyback value.
All payments for the buyback value paid by the company will be made through RTGS or NEFT only. Payments shall be made only to the person/entity mentioned in the invoice issued by the retailer and carrying a valid government-issued photo ID and valid certificate of the good.
Refunds and payments under the buyback scheme shall be done within 21 business days after receiving the product at our registered office.
To request the return of the product under the Life-Time Exchange or Buyback Policy, you should do the following:
- Email our customer care requesting a lifetime exchange or buyback at support@3csandco.com
- Call +91 91732 50200 to confirm once the package is ready with all the above requisites in order to arrange for the shipment of the same.
15-DAY RETURN POLICY
Product once returned under the 15-Day Return Policy (Date of Shipping Invoice) will be refunded 100% of the value in your payment source (credit card/debit card/net banking).
In order to be eligible for the return, the product should be accompanied by:
- Original packaging in sellable condition with no scratches, wear, damage, or alteration.
- Certificate (If Any)
- Invoice Copy of the Product
- Warranty Card
The money-back amount will be 100% of the actual amount paid. In case any coupon, discount, or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount, or promo codes, as applicable.
In case of a refund on the 15-Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer’s bank account within 21 business days of receipt of the product. If the mode of payment was through online debit/credit card/net banking, the refund will be processed by reversal of the transaction.
In case of a 15-day return policy, a shipping charge of Rs 750/- shall be borne by the customer for all the jewellery under this policy.
The 15-Day Policy is applicable only and NOT on customized jewellery.
To request a return of the product under the 15-day money-back policy, one must do the following:
Email to our Customer Care within 15 days from the date of the product invoice at support@3csandco.com
Call customer care +91 91732 50200 to confirm once the package is ready with all the requisites to arrange for the reshipment of the same.
We reserve the right to modify this return policy at any time, so please review it frequently. Any required changes and clarifications will be updated with immediate effect on our website. If we make material changes to this policy, customers are requested to frequently browse through our policy to be aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
REFUND POLICY
Last updated: 10th June, 2026
If your purchase has not met your expectations, you can make a return. To avoid any kind of heartbreak for not receiving a refund, keep your eyes open on the company’s refund/return policy.
Orders placed with 3C’s & Co. offer a 15-day Refund Policy, which means if you want to return the product back to us within 15 days of the shipping date, a 100% refund of the product value amount will be sent to your payment source.
Please note that for jewellery purchases above ₹1,00,000 that include a complimentary gold coin, the return process mandates the return of the gold coin to its original condition. If the coin is not returned, the prevailing market value of the coin will be deducted from the refund.
Please note that the refund policy does not apply to watches.
1. What is the 15-Day Refund Policy?
Full Payment Back: The return policy gets activated, and a 100% refund of the original product value will be paid successfully if the product is returned within 15 days.
Exclusions: The policy is applicable only to the available jewellery and NOT to the customised jewellery products.
Discount Adjustment: The refund will be adjusted according to the discount offers, coupons, and vouchers applied at the initial time of purchase.
Refund Timeline: You will receive your refund within 21 business days via online bank transfer to your payment account.
2. Are there any shipping charges applicable?
Yes. A shipping charge of Rs 750/- shall be borne by the customer for the return of the product under this policy.
3. How do I return the product?
To request a return of the product, follow these simple steps:
- Email Us: Send an email to support@3csandco.com within 15 days from the date of receiving the product.
- Call Us: Call our customer service team at +91 91732 50200 to confirm your return package is ready for the reshipment with the required details.
We reserve the right to modify these policies at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.